FAQs
1. How can I contact you?
You can reach us via email at info@dreamor.shop. Our customer service team is available to assist you with any inquiries or concerns you may have.
2. Where are your products shipped from?
Our products are shipped from various locations depending on the supplier. We partner with major international shipping companies to ensure that your order is delivered efficiently and promptly to your doorstep.
3. What is your refund policy?
We offer a 30-day refund policy for items purchased from our store. If you are not satisfied with your purchase, you may request a refund within 30 days, provided photos and reasoning, which can be done by contacting info@dreamor.shop.
4. How do I initiate a return or exchange?
To initiate a return or exchange, please contact us at info@dreamor.shop with your order number and the reason for the return or exchange. Our team will guide you through the process based on our refund policy.
5. Are there any items that cannot be returned?
Yes, certain items are exempt from being returned, including products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Please ensure that your item is eligible for return before contacting us.
6. How long does it take to process a refund?
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within a few business days.
7. What should I do if I receive a damaged item?
If you receive a damaged or defective item, please report it to us within 48 hours of delivery by emailing info@dreamor.shop. We will review your claim and take appropriate action based on our policies.
8. Do you offer international shipping?
Yes, we offer flat rate, free worldwide shipping. Shipping times may vary based on your location, and you will receive a tracking number once your order has been dispatched.
9. Can I change my shipping address after placing an order?
Unfortunately, once an order has been placed, we are unable to make any changes to the shipping address. Please ensure that your shipping information is correct before completing your order.
10. Do you offer discounts or promotions?
Yes, we periodically offer discounts, promotions, and special offers to our customers. Be sure to stay tuned within our website and follow us on social media to stay updated on the latest deals and promotions.